Customer Service

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Customer Service

Customer Service

Shipping & Delivery
Privacy & Security
Ordering
Payment, Pricing & Promotions

Shipping & Delivery

Shipping and Freight Information

Customer pickup
We currently do not have facilities to offer customer pickup from our offices. Please contact us if you require urgent delivery.

Courier services
Shipping and freight charges will be calculated and confirmed by our sales staff after your order has been placed. The freight charge is calculated base on weight, dimensions, and distance.

Weight: Maximum of 25kg per parcel limitation applies.
Dimensions: Items no longer than 2.2 meters
Distance: Distance is determined by the distance between our company and the location of customer's, as well as one of our partner stores located in the area where it is closer to you (including states other than WA). Your goods can also be shipped from there to save time on delivery and save cost on freight charge.

Most economical shipping will be used unless specially requested by customer due to time arrangement or other reasons requsted by customer.

Interstate Air Express Delivery Service (Australian Air Express)

Destination	Service Type	Delivery Time	Weight	Cost
All States (Countrywide)	AAE Small Air Bag Overnight	1 - 2 days	up to 3kg	$15.50#
All States (Countrywide)	AAE Large Air Bag Overnight	1 - 2 days	up to 5kg	$19.50#
All States (Countrywide)	AAE Air Express	1 - 3 days	5kg+	POA

Perth Metro, South West WA and Interstate Courier Delivery Road Express
($1500 insurance cover included)

Destination	Delivery Time	Weight	Cost	Insurance Cover
Perth Metro	1 - 2 days	up to 25kg	$10	up to $1500
WA (except Perth Metro)	1 - 2 days	up to 25kg	$15-$25	up to $1500
Sydney Metro	3 - 5 days	up to 5kg	$15	up to $1500
Sydney Metro	3 - 5 days	depends on weight	$16.50-$25	up to $1500
Melbourne Metro	3 - 5 days	up to 5kg	$15	up to $1500
Melbourne Metro	3 - 5 days	depends on weight	$16.50-$25	up to $1500
Adelaide Metro	3 - 5 days	up to 5kg	$15	up to $1500
Adelaide Metro	3 - 5 days	depends on weight	$16.50-$25	up to $1500
Brisbane Metro	5 - 7 days	up to 5kg	$15	up to $1500
Brisbane Metro	5 - 7 days	depends on weight	$25-$34	up to $1500
Non-metro regions in other states(NSW, VIC, TAS, NT, QLD)	3 - 10 days	depends on weight	$35-$44	up to $1500

# Also subject to size restrictions.
* Notebook computers, printers are excluded.

All pricing information listed here is used for as a guide only, please contact us for more information. Delivery time is base on business days. Exact cost for delivery will be quoted once your order is submitted.
All pricings are inclusive of GST. Information on this page is subject to change without prior notice.

Privacy & Security

Kandi Mart is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy policy explains data collection and use in those situations.

Collection of your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are creating an account on our website and/or purchasing products from Kandi Mart.

For example: If you choose a service or transaction that requires payment, such as making a purchase, we will request personal information necessary for billing and/or shipping and delivery, such as: name, address, telephone number, and credit card number.

Use of your Personal Information

We use your personal information for the following purposes:

* To deliver products such as hardware or software that you request or purchase.
* To inform you about product upgrades, special offers, updated information and other new products and services from Kandi Mart, if you so request.

Kandi Mart may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Kandi Mart or the site; (b) protect and defend the rights or property of Kandi Mart and its family of Web sites.

Control of your Personal Information

When you register (sign up), or otherwise give us personal information, Kandi Mart will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Security of your Personal Information

Kandi Mart is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When we transmit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Enforcement of this Privacy Policy

If you have questions regarding this statement, you should contact Kandi Mart by e-mail, our contact information can be found on ‘contact us’ page.

Contact Information

Kandi Mart welcomes your comments regarding this privacy policy, please contact us by e-mail, or postal mail.

Kandi Mart Privacy
Lyon Rd
Aubin Grove, WA 6164

Ordering

To place an order, a customer needs to firstly complete the online order form on our website. When this form is used it ensures that the customer lets us have all of the required information, so that there will be no unnecessary delays in processing your order.
Customers must ensure that the components that they have specified on the order form are suitable for the purpose of customer, that they are compatible with customer's existing equipment and software. No refund or replacement will be available for incompatibility issues. We take no responsibility for goods that do not meet the customer's requirements, specifications or expectations. Any suggestions that may be offered by our staff should be taken as a guide only.
Order cannot be cancelled without the express permission given in writing by Kandi Mart, and then only on terms that indemnify Kandi Mart against all losses. Any cancellation request for an order must be made as soon as possible. Cancellations attempted after the goods have been dispatched from the supplier or distributor will result in the customer having to pay the shipping and handling charges on the package, the cost of shipping the package back to the supplier or distributor, the supplier or distributors restocking fee (usually around 22% with a minimum fee of $20.00), and a 12% with a minimum $20.00 cancellation fee. The supplier or distributor will only accept the cancellation if the goods are returned in exactly the same condition that they were in when they were dispatched by them (that is in a saleable, unopened condition) and that their packaging has not been opened or tampered with . A cancellation request for an assembled system order will not be accepted under any circumstances once we have started work on that system - distributors will not take back product from anyone where the packaging has been opened. Cancellation requests may be communicated by email, fax or telephone.

Payment, Pricing & Promotions

All orders placed are subject to confirmation and acceptance by Kandi Mart. Products, pricing and availability displayed on our website should be considered as a guide only. Prices and availability will be confirmed upon receipt of completed order form from the customer, and these prices will be verified and sent via email or given over the phone. The confirmed prices and availability shall be valid for that day (24 hours) only. Delivery and or setup is not included in our published prices, and if delivery and or setup is required the customer shall pay the cost of delivery and or setup of any goods that the customer purchases. Kandi Mart may change prices for received orders in the event of changes, or in the event of mistakes made us or by the suppliers or distributor. In the case of a price increase, you may cancel the order by giving notice to Kandi Mart, which must be received within seven days of the price increase notification. Prices, specifications and availability are all subject to change without notice. All prices quoted include GST if applicable. Delivery is not included in these prices. Setup is not included in these prices.
We require cleared payment before goods are shipped. For online orders, payment can be made by Internet bank transfer, credit cards (Visa/ Master Card/Bankcard), cheque and money order. 1) Bank Transfer / Direct Deposit Direct deposit payment using Internet banking from a different bank other than the Commonwealth Bank which may take up to 48 hours to show in our account. Our bank account details are as follows: Bank: Westpac Bank Account name: Ian Davies BSB: 736-308 Account no: 566440 When doing an Internet bank transfer into our account, customer must include the Order Number as the deposit reference then print out the transfer details so that this can then be sent to us (fax or email) to confirm the transaction. Products will only be dispatched from our premises or supplier or distributor until after we receive cleared payment for the order. 2) By Cheque / Money Order If paying by cheque or money order please make it payable to: Kandi Mart 285 Lyon Rd Aubin Grove WA 6164 This information will also be shown at the time of confirming an online order on our website. Payment by cheque is subject to banking clearance period of 3-5 working days, we do not process or ship out goods until all payments have been received first. 2) By Credit Card / Paypal We accept VISA, Master Card via Paypal We offer two types of credit card payment methods, which are 'Credit Card by Online' and 'Credit Card by Phone'. There is an no extra administration fee for the payment using a credit card. We do not charge your credit card until the goods are ready to be shipped. The title of the goods supplied does not pass to the customer from us until the full amount is paid to KandI Mart

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